Our Guarantee
We take great care in manufacturing and transporting our products. We will always do our best to ensure your order arrives on time and in excellent condition. If you are unsatisfied with your order for any reason, we are ready to work with you to make it right. We always strive for complete customer satisfaction. Please call us at 800.830.0317 9 am - 5 pm EST Monday through Friday, or send us an e-mail anytime.
Orders
Although orders can be placed 24 hours a day, 7 days a week at the Formaticum webstore, we are closed on weekends. Orders placed on Friday, Saturday or Sunday will be shipped on Tuesday. We require 48 hours to process your order; most orders are shipped within 24 hours from when the order was placed. If an order will not be shipped within 48 hours, we will contact you via email. You will receive an order confirmation via e-mail once your order has been received. A shipping confirmation e-mail will be sent once your order has been processed and shipped. This confirmation e-mail will include the tracking number for your package. Please note that USPS First Class Mail does not provide tracking information.
Order by Phone
If you'd prefer to place your order over the phone, call us at 800.830.0317 We're here 9 am - 5 pm EST, Monday through Friday.
Domestic Shipping
We ship via FedEx and USPS to anywhere within the United States, including Hawaii and Alaska. Shipping charges are figured based on your order's weight, the size of the shipping box, the destination's zip code, and type of delivery service chosen (FedEx Ground, FedEx 3 Day, FedEx 2 Day, FedEx Overnight, USPS First Class Mail, USPS Priority Mail). You can select your desired shipping method during the checkout process. Please note that FedEx cannot ship to PO Boxes, so please select USPS as you shipping otion for delivery to a PO Box.
International Shipping
For
goods shipping to outside of the United States, please call us at 800.830.0317 9 am
- 5 pm EST Monday through Friday, or e-mail us anytime at orders@formaticum.com to place your order.
Payment Options
Formaticum accepts: MasterCard and Visa as well as payment via PayPal. We do not ship C.O.D. All prices are subject to change without notice. Prices listed on www.formaticum.com do not reflect the cost of delivery and applicable taxes. Sales taxes will automatically be added to any applicable purchase.
Out of Stock items
If we are out of stock on a particular item, we will send you an e-mail to notify you and include an expected delivery date for the item out of stock. If your order includes other items ready to ship, we will send those without the out of stock item and send the remaining part of the order when inventory allows.
Gift Certificates
Customers may buy gift certificates from our webstore 24 hours a day, 7 days a week. Formaticum gift certificates are only valid through our online store.
Returns
If you are not completely satisfied with a Formaticum purchase or
gift for any reason, please contact us by calling 800.830.0317 9 am
- 5 pm EST Monday through Friday, or e-mail us anytime at
hello@formaticum.com. Customers must pay all
shipping and handling charges associated with returned items.
Policy Changes
If we decide to change our policies in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was posted in July 2011.
