Our Guarantee

We take great care in manufacturing and transporting our products.  We will always do our best to ensure your order arrives on time and in excellent condition. If you are unsatisfied with your order for any reason, we are ready to work with you to make it right.  We always strive for complete customer satisfaction.  Please call us at 800.830.0317 9 am - 5 pm EST Monday through Friday, or send us an email to: orders@formaticum.com anytime.

Orders

Although orders can be placed 24 hours a day, 7 days a week at the Formaticum online store, we are closed on weekends.  

Most orders ship the following business day after the order was placed. You will receive an order confirmation via e-mail once your order has been received. A shipping confirmation e-mail will be sent once your order has been processed for shipping. This confirmation e-mail will include the tracking number for your package, please allow 24 hours from when you receive this email to allow the tracking information to be updated.  Please note, USPS First Class Mail does not provide tracking information.

Order by Phone

If you'd prefer to place your order over the phone, call us at 800.830.0317 We're here 9 am - 5 pm EST, Monday through Friday.

Domestic Shipping

We offer free shipping on orders over $50.00 within the US only.

Orders shipped to anywhere within the United States, including Hawaii and Alaska, usually ship via USPS, however, we also use UPS when they offer competitive shipping times and rates. Shipping charges are calculated based on order weight, volume, destination zip code, and type of delivery service requested (USPS First Class Mail, USPS Priority Mail, UPS Ground, UPS 3 Day, UPS 2 Day and UPS Overnight.  Select the desired shipping method during the checkout process.  Please note UPS cannot deliver to PO Boxes. Please select USPS as your shipping option for PO Box delivery.

International Shipping

We now offer international shipping and collect all taxes and duty at checkout for a seamless delivery experience. Prices will be quoted in your local currency. For any questions related to orders shipping outside of the United States, please call us.

800.830.0317 9 am - 5 pm EST Monday through Friday.

Or e-mail us anytime at: orders@formaticum.com

Payment Options

Formaticum accepts: MasterCard, Visa American Express as well as payment via PayPal. We do not ship C.O.D. All prices are subject to change without notice. Prices listed on Formaticum.com do not reflect the cost of delivery and applicable taxes. Sales taxes will automatically be added to all applicable purchases.

Out of Stock items

If we are out of stock on a particular item, we will send you an e-mail to notify you and include an expected delivery date for the item out of stock. If your order includes other items ready to ship, we will send those without the out of stock item and send the remaining part of the order when inventory allows.

Returns

If you are not completely satisfied with a Formaticum purchase or gift for any reason, please contact us by calling 800.830.0317 9 am - 5 pm EST Monday through Friday, or e-mail us anytime orders@formaticum.com. Customers must pay all shipping and handling charges associated with returned items. Returned items must be in original and unopened packaging. Opened products cannot be returned. Returns will only be accepted within 30 days of purchase.

Policy Changes

If we decide to change our policies in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. This policy was posted in July 2011 and updated in October 2021.